The Office of the ICAC deals with complaints about improper conduct in public administration in the Northern Territory. There are many other agencies that can accept and deal with complaints about particular government and private sector functions. Even for NT Government and local government complaints, there may be a more appropriate office to deal with your complaint.

It is important that you look through the list below to see if there is another agency to address your issue(s) of concern:

Other complaint handling organisations


Banking, Financial, Superannuation, Insurance

Financial Ombudsman Service
GPO Box 3, Melbourne, VIC, 3001
1300 780 808
www.fos.org.au

Body Corporate Managers

Deputy Registrar of Land, Business and Conveyancing Agents
8999 1307
www.dob.nt.gov.au/gambling-licensing/business/property-agents-licensing/Pages/default.aspx

Centrelink

Centrelink
www.centrelink.gov.au

Children (services for protected children)

Children's Commissioner
PO Box 40598 Casuarina NT 0811
1800 259 256
www.childrenscommissioner.nt.gov.au

Commonwealth government agencies

Commonwealth Ombudsman
GPO Box 442, Canberra, ACT, 2601
1300 362 072
www.ombudsman.gov.au

Discrimination

Anti-Discrimination Commission
LMB 22 GPO, Darwin, NT, 0801
1800 813 846
www.adc.nt.gov.au

Employment – general

Fair Work Ombudsman
www.fairwork.gov.au

Employment– NT public sector

Office of the Commissioner for Public Employment
www.ocpe.nt.gov.au

Goods, Services, and Private Businesses

Consumer Affairs
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au

Health and Community Services

Health and Community Services Complaints Commission
GPO Box 4409, Darwin NT 0801
1800 004 474
www.hcscc.nt.gov.au

Information Requests and Complaints - Information held by NT Government or local government

Information Commissioner
GPO Box 1344, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au

Information Requests and Complaints - Information held by the Commonwealth government

Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
1300 363 992
www.oaic.gov.au

Lawyers

Law Society Northern Territory
PO Box 2388, Darwin, NT, 0801
8981 5104
www.lawsocietynt.asn.au

Legal Aid

Legal Aid Review Committee
Locked Bag 11, Darwin, NT, 0801
PH: 8999 3000

Privacy – complaints about NT or local government

Information Commissioner
GPO Box 3750, Darwin, NT, 0801
1800 005 610
www.infocomm.nt.gov.au

Privacy – complaints about private sector and Commonwealth government

Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
1300 363 992
www.oaic.gov.au

Private Health Insurance

Private Health Insurance Ombudsman
GPO Box 442, Canberra ACT 2601
1300 362 072
www.ombudsman.gov.au

Real estate agents, business brokers, conveyancers and auctioneers

Deputy Registrar of Land, Business and Conveyancing Agents
8999 1307
www.dob.nt.gov.au/gambling-licensing/business/property-agents-licensing/Pages/default.aspx

Rentals (private)

Commissioner for Residential Tenancies
PO Box 40946, Casuarina NT 0811
1800 019 319
www.consumeraffairs.nt.gov.au

Telephone, Internet

Telecommunications Industry Ombudsman
PO Box 276, Collins Street, Melbourne VIC, 8007
1800 062 058
www.tio.com.au

Unfair Dismissal

Fair Work Commission
1300 799 675
www.fwc.gov.au

Further Information

You may also find the following links helpful:

Complaint line: www.complaintline.com.au
A complete A-Z: www.complaintline.com.au/categories.html
Australian and New Zealand Ombudsman Association: www.anzoa.com.au